Roles, Responsibilities and Numbers Document for the Educational Lessons Platform

introduction

This document aims to define the roles and responsibilities of all employees working on the educational lessons platform, including technicians, administrators, and engineers. This organization contributes to ensuring a smooth and integrated educational experience for beneficiaries.

Roles and Responsibilities

Roles and responsibilities include:

Management Team

· Platform Manager:

- Supervising all administrative operations and coordination between different departments.

- Follow up on the achievement of the platform’s strategic objectives.

- Making administrative decisions and implementing policies and procedures.

· Educational lessons coordinator:

- Planning and organizing study schedules and educational lessons.

- Coordinating with trainers to ensure the availability of educational content and sessions.

- Follow up on updates and changes in educational lessons.

Human Resources Officer:

- Recruiting and training new human resources.

- Monitoring employee performance and providing the necessary support for their development.

- Management of contracts, vacations and salaries.

Marketing and Public Relations Officer:

- Develop and implement marketing strategies to attract more students.

- Managing marketing campaigns through social media and digital platforms.

- Communicate with partners and stakeholders to enhance partnerships.

Technical and engineering team

Technical Support Officer:

- Providing technical support to users and beneficiaries of the platform.

- Troubleshoot technical issues and provide timely solutions.

- Managing the technical support ticket system and following up on requests.

· IT Officer:

- Managing and maintaining the platform’s technical infrastructure.

- Updating and developing software systems and databases.

- Monitoring cyber security and data protection.

Academic Team

· Trainers:

- Providing educational and interactive lessons to students.

- Preparing educational materials and conducting assessments.

- Monitoring students’ progress and providing the necessary academic support.

Test Coordinator:

- Preparing mock tests and coordinating final exam dates.

- Follow up on evaluation processes and ensure the integrity of the process.

- Providing reports and results to students and management.

Required numbers